feedback-complaints
Listening, learning and improving
Feedback, concerns and complaints
We welcome compliments, concerns and complaints. Speaking up will not affect your care or how you are treated.
Talk to us
Call 020 3951 4660 or email mailbox@mutimacare.co.uk. You can also write to Mutima Care, Office 2:18, Greenside House, 50 Station Road, Wood Green, London N22 7DE.
What happens next
We will listen, acknowledge your complaint, investigate it fairly, keep you informed and explain the outcome and any action taken.
Accessible support
Tell us if you need information in another format, communication support or a reasonable adjustment to help you raise a concern.
If you remain dissatisfied
Once Mutima Care has completed its complaints process, you may ask the Local Government and Social Care Ombudsman to consider an adult social care complaint.
Local Government and Social Care Ombudsman
You may also share concerns about regulated care with the Care Quality Commission. CQC uses this information in its regulation of services but does not normally investigate individual complaints on your behalf.