Our approach
Care should fit the person, not the other way round.
We plan support around routine, dignity, independence, communication and the details that help care feel calm and familiar.
The MUTIMA framework
Six principles behind the way we work.
M, Measurable Outcomes
Care goals are clear enough to review whether support is helping.
U, Unwavering Dignity
Privacy, modesty, culture and emotional wellbeing matter during Personal Care.
T, Transparent Governance
Visits, records, concerns and learning are followed through openly.
I, Inter-professional Collaboration
We work appropriately with health and social care professionals involved in the person’s support.
M, Maximised Autonomy
People are supported to make their own decisions and retain independence wherever possible.
A, Agile Responsiveness
Changing needs, risks, delays and safeguarding concerns require timely action.
Care is reviewed when life changes
A care plan is not static. Preferences, capacity, health, risk and professional advice can change, so support needs to remain responsive and proportionate.