VOLUNTEER INTERVIEW & VALUES ASSESSMENT (HR-F031) Updates Document Ref: HR-F031 (Volunteer Interview & Values Assessment Record)Version: 1.0Confidentiality Level: HIGH (Restricted Access - HR/Recruitment)CQC Alignment: Safe (Safe Staffing) | Well-led (Governance)Statutory Framework: HSCA 2008 Reg 19 (Fit & Proper Persons) & Schedule 3 SECTION 1: INTERVIEW DETAILS (Pre-Interview Briefing & Verification)Staff Member NameStaff_IDPosition Interviewed For- Select -Befriending & CompanionshipDigital Inclusion ChampionCultural & Linguistic SupportCommunity Activity / Escort VolunteerPet Therapy / Animal CompanionAdministrative / Audit SupportResearch / Project AssistantInterviewer Name(s)Identity Verified (Photo ID checked against application)?- Select -YesNoN/ABriefing Completed?- Select -I confirm I have explained the unpaid nature of this role, the mandatory induction process, and the requirement for an Enhanced DBS check.SECTION 2: MOTIVATION, ROLE ALIGNMENT & VALUES BASEDCan you tell me a bit more about why you chose to apply to volunteer with Mutima Care specifically?- Select -A) Values-DrivenB) Experience-DrivenC) Casual/UnfocusedD) MisalignedFrom the volunteer role applied for that appeals to you the most, what match of skills or life experiences do you bring to it?- Select -A) Strong MatchB) Transferable MatchC) Development RequiredD) Conflicting MatchEmpathy & Dignity (Caring QS1): Tell me about a time you supported someone who was upset, confused, or frustrated. How did you handle it?- Select -4 (Outstanding)3 (Good)2 (Adequate)1 (Inadequate)Empowerment (Responsive QS1): As a volunteer, you might find it quicker to just do a task for a service user rather than waiting for them to do it. Why is it important to let them do it themselves if they can?- Select -4 (Outstanding)3 (Good)2 (Adequate)1 (Inadequate)Equality & Inclusion (Well-led QS4): You will be visiting people from many different cultural, religious, and socio-economic backgrounds. How do you ensure you show respect to someone whose beliefs or lifestyle are very different from your own?- Select -4 (Outstanding)3 (Good)2 (Adequate)1 (Inadequate)SECTION 3: PROFESSIONAL BOUNDARIES & SAFEGUARDINGThe Financial Boundary Context: You are visiting Mrs. K for a befriending session. She says she has run out of milk and asks if you could just pop to the corner shop. She tries to hand you a £20 note. What do you do?- Select -A) CompliantB) Boundary CrossingC) Policy FailureD) Severe Safeguarding RiskThe Secret (Safeguarding - Safe QS1) Context: During a chat, a service user tells you that their regular morning care worker was very rough with them today and shouted at them. They then say, 'Please don't tell the manager, I don't want to get anyone in trouble, I just needed to vent to a friend.' What do you do?- Select -A) CompliantB) Delayed RiskC) Protocol BreachD) Severe Safeguarding RiskMedical/Personal Care Boundaries Context: A service user asks you to help them stand up from their chair to get to the toilet, or asks you to hand them their medication from the table. How do you respond?- Select -A) CompliantB) Partial FailureC) Compliance FailureD) Severe Safety RiskSECTION 4: SUPPORT, SUPERVISION, ADJUSTMENTS & ASSESSMENTWe have a duty of care to our volunteers' wellbeing (Caring QS5). 6. "Hearing about people's health struggles or loneliness can sometimes be emotionally draining. How do you plan to look after your own wellbeing, and are you comfortable reaching out to me for support?- Select -A) Highly ResilientB) ReceptiveC) DeflectingD) At RiskDo you have any personal circumstances, health conditions, or neurodivergent needs that we should be aware of so we can best support you in this role?- Select -A) NoneB) Scheduling/FatigueC) Physical/AccessibilityD) Cognitive/CommunicationE) Other Health/WellbeingOverall Communication Skills- Select -1 - Poor2 - Below Average3 - Average4 - Good5 - ExcellentSafeguarding Instincts- Select -1 - Poor2 - Below Average3 - Average4 - Good5 - ExcellentBoundary Awareness- Select -1 - Poor2 - Below Average3 - Average4 - Good5 - ExcellentSECTION 5: FINAL SCORE & OUTCOMEOverall Score- Select -1 - Poor2 - Below Average3 - Average4 - Good5 - ExcellentFinal Outcome- Select -Proceed to OfferProceed to Offer with Specific Training NeedsHold for Further ReviewReject - Not suitable for a vulnerable care environmentReject - Does not align with Mutima Care valuesInterviewer's Final Summary & JustificationInterviewer Electronic Signature (Full Name)Next Review Date:Submit Feedback
