Interview Assessment (HR-F003)

INTERVIEW ASSESSMENT (HR-F003)

Document Ref: HR-F003 (Interview Assessment)
Version: 1.0
Confidentiality Level: HIGH (Restricted Access - HR/Recruitment)
CQC Alignment: Safe (Safe Staffing) | Well-led (Governance)
Statutory Framework: HSCA 2008 Reg 19 (Fit & Proper Persons) & Schedule 3

SECTION 1: INTERVIEW DETAILS

Staff Member Name

Staff_ID

Position Interviewed For

Operating Local Authority

Date of Interview

Interviewer Name(s)

SECTION 2: VALUES-BASED QUESTIONS

Q1: Caring & Compassion: "Tell me about a time you went out of your way to support someone's dignity or personal preferences."

Candidate's Answer / Notes Q1

Q2: Responsive / Problem Solving: "Describe a situation where you had to quickly adapt to a sudden change in a care setting or busy office."

Candidate's Answer / Notes Q2

Q3: Safe & Transparent: "If you witnessed a colleague cutting corners on a safety protocol or safeguarding matter, how would you handle it?"

Candidate's Answer / Notes Q3

SECTION 3: ROLE-SPECIFIC COMPETENCY

Dementia / Refusal of Care: "You arrive at a client's home who has dementia. They are highly agitated, refusing their medication, and refusing to let you help them wash. Walk me through your exact steps.

Candidate's Answer / Notes (Dementia / Refusal of Care)

Safeguarding Trigger: "While assisting a client to dress, you notice a large, unexplained bruise on their torso that wasn't there yesterday. What do you do?"

Candidate's Answer / Notes (Safeguarding Trigger)

Spot Check / Disciplinary: "You arrive unannounced to do a spot check. The Care Worker is not wearing PPE and left a blank gap on the morning MAR chart. How do you handle this?"

Candidate's Answer / Notes (Spot Check / Disciplinary)

Complaint Investigation: "An angry family member calls shouting that a carer was late and rude. Walk me through how you de-escalate, investigate, and report."

Candidate's Answer / Notes (Complaint Investigation)

Crisis Logistics: "It is 6:45 AM. Two reliable carers called in sick. You have 15 critical morning visits starting in 15 minutes. How do you prioritize and solve this?" (Text Area)

Candidate's Answer / Notes (Crisis Logistics)

Safe Matching: "You receive an urgent care package for a client requiring hoist transfers and PEG feeding. How do you ensure the assigned carers are competent?"

Candidate's Answer / Notes (Safe Matching)

Information Governance (GDPR): "A person claiming to be a client's daughter calls demanding visit times. She is NOT listed as Next of Kin or on the consent form. How do you handle her?"

Candidate's Answer / Notes (Information Governance (GDPR))

Attention to Detail: "You must audit 50 handwritten daily log sheets while managing a constantly ringing main phone. How do you ensure zero data entry errors?"

Candidate's Answer / Notes (Attention to Detail)

CQC Inspection & Crisis Management: "The CQC arrives for an unannounced inspection following a whistleblowing complaint regarding unsafe care. Walk me through how you manage the inspectors, support your staff, and handle the immediate investigation.

Candidate's Answer / Notes (CQC Inspection & Crisis Management)

Health Governance & Turnaround: "You identify a sudden 20% spike in medication errors across the agency within a single month. Walk me through your strategic approach to finding the root cause and implementing a service-wide turnaround plan."

Candidate's Answer / Notes (Health Governance & Turnaround)

SECTION 4: SCHEDULE 3 & GAP ANALYSIS

Did you review the candidate's employment history and CV prior to this interview?

Were there any gaps in employment?

Provide the candidate's explanation for the gaps

Has the candidate declared any unspent convictions or health issues impacting work?

Details of any declarations

SECTION 5: FINAL ASSESSMENT & OUTCOME

Overall Communication & Presentation Score

Interviewer's Final Summary & Justification

Total Interview Score

Final Outcome

Interviewer Electronic Signature (Full Name)

Next Review Date: